Pan India Service Head (Mumbai Based)

Key Responsibilities 1. Service Operations Management Lead end-to-end after-sales service operations across India. Ensure timely resolution of customer complaints and breakdown calls. Drive adherence to service SLAs and TAT commitments. 2. Preventive Maintenance Program Design and implement preventive maintenance programs. Ensure compliance with preventive maintenance schedules. Improve equipment uptime and reliability. 3. Breakdown Service Management Ensure rapid deployment of service engineers. Analyze root causes of failures and implement CAPA. 4. Service Network Development Build and manage a robust service partner network across India. Conduct audits and performance reviews. 5. Customer Experience & Satisfaction Own CSAT and NPS metrics. Resolve escalated customer complaints. 6. Spare Parts & Inventory Management Ensure availability of critical spare parts. Optimize inventory and forecasting. 7. Service Quality & Compliance Establish SOPs and quality audits. Ensure...