PALS Officer

PALS Officer

The closing date is 08 July 2026.

Are you an excellent communicator with good listening and people skills? Can you work on your own initiative and be tenacious yet tactful in solving problems? Are you comfortable talking to people who are emotionally distressed or angry?

We are seeking to recruit a PALS and Complaints officer to join our Patient Experience team. The successful applicant will be the first point of contact for patients, their families and carers raising concerns about their health care.

You will possess excellent listening and interpersonal skills including the ability to effectively manage relationships, demonstrate empathy and understanding, impartiality and tact. The successful applicant must also be able to recognise the sensitive needs of patients and their carers and be able to communicate complex and sensitive or contentious information with tact, diplomacy and understanding.

The role also requires the p...