PABX Operator

About the role: The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication. The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five‑star hotel, while maintaining discretion and confidentiality.

Responsibilities

• Operate the hotel’s Private Automatic Branch Exchange (PABX) system effectively to route incoming and outgoing calls.
• Answer all calls promptly, courteously, and professionally in accordance with hotel standards.
• Handle wake‑up call requests and ensure timely delivery to guests.
• Relay messages accurately to hotel guests and staff.
• Coordinate with departments to connect internal calls and ensure smooth communication flow.
• Monitor emergency lines and follow hotel emergency procedures when necessary.
• Provide basic hotel information to callers and tran...