Outbound Analyst - TPID Bali

An Outbound Dialer Analyst is responsible for configuring, optimizing, and managing outbound dialing campaigns within a contact center environment. The role ensures outbound operations maximize customer contact rates, workforce efficiency, compliance, and customer experience outcomes.

Key Responsibilities

• Configure and manage outbound dialing campaigns across telephony platforms
• Monitor campaign performance, including contact rates, conversion outcomes, productivity, and compliance metrics
• Optimize dialer strategies, including pacing, retry logic, abandoned call thresholds, and calling windows
• Manage campaign data loads, segmentation, and list hygiene processes
• Analyze outbound performance trends and provide recommendations for operational improvement
• Support workforce and operational teams with campaign scheduling and resource planning
• Ensure campaigns comply with regulatory a...