Order Management Staff

About the Job:

As an Order Management Staff, you will be responsible for delivering excellent customer services. The role encompasses a broad range of order management functions,

including open order management, order cancellation, return and replacement processing, damage

allowance management, order tracking, customer care, data analysis, and service performance

review. Our team members are skilled in full-cycle order management, from order creation and

booking completion to effective issue resolution. The ideal candidate will demonstrate

professionalism, a customer-focused mindset, and strong collaboration skills, working closely with

internal teams and actively participating in business meetings to drive continuous improvement.

*Site Location: 111 Sylvan Avenue Englewood Cliffs, NJ

Main Responsibilities:

- Manage the end-to-end order processing cycle, inclu...