Order Management Specialist (Ciudad Apodaca)

Order Management SpecialistReporting StructureThis position reports to: Order Management Lead.Your role and responsibilitiesProvide internal and external customer service, including technical support, order and payment-related assistance, and claims management.Coordinate with relevant functions to ensure complete case ownership.Showcase expertise by increasing customer satisfaction through appropriate solutions.Work model for the role: L-Hybrid.Contribute to the Electrification team and stakeholders.Ensure resolution of customer issues, including order, technical, and payment-related issues.Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling, including order changes, completion, expediting requests, credit management, tracking and communication aspects, account blocking and suspension, etc.Collect and archive documentation related to orders and record assumptions and decisions in the systems within your area of responsibi...