Order Management Representative

The Order Management Representative supports customer interactions and order management activities across multiple channels (phone, email, ERP, portals). This role is responsible for maintaining accurate order processing, responding to customer inquiries, and coordinating with internal teams to ensure timely delivery and customer satisfaction. May also support ongoing customer relationships and account needs.

What You’ll Do:

• Process customer orders through multiple channels, including phone, email, ERP systems, and customer portals.
• Enter, audit, and maintain orders, quotes, RMAs, credits, and related documentation.
• Respond to customer inquiries regarding orders, deliveries, returns, and general service needs.
• Communicate order status, delivery timeliness, delays, and changes to customers.
• Maintain accurate records of customer communications and transactions within ERP and/or CRM systems.
• Mo...