Oracle Service Delivery Manager-UK(Remote/Hybrid)

Requirements

• Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it
  
• Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews
  
• Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages
  
• Own the relationship with product owners and business leads, ac...