Vacancy Description
Job Title: Oracle Service Delivery Manager
Position Type: Full-time
Location:United Kingdom(Remote/Hybrid)
Experience Level: 5+ years
Requirements
What you will actually do:
- Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it
- Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews
- Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages
- Own the relationship with product owners and business leads, act as the point of es...
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