Vacancy Description
Job title: Operations Team Manager
Department: Sopp+Sopp, Contact Centre
Location: Hybrid, Halifax / Peterborough
Contract type: Permanent
We're looking for an Operations Team Manager to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
Lead and develop a high-performing and engaged team to deliver best-in-class service to our customers. Provide coaching, feedback, and performance management to the team to drive excellence, innovation, and continuous improvement.
Key responsibilities
+ Manage team members' performance. Set short and long term KPIs, identify rising stars and provide coaching and support to your team, including those who need extra help.
+ Hold regular huddles, monthly one to ones and regular check-ins with the team. Cascade key business, depart...
Department: Sopp+Sopp, Contact Centre
Location: Hybrid, Halifax / Peterborough
Contract type: Permanent
We're looking for an Operations Team Manager to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role
Lead and develop a high-performing and engaged team to deliver best-in-class service to our customers. Provide coaching, feedback, and performance management to the team to drive excellence, innovation, and continuous improvement.
Key responsibilities
+ Manage team members' performance. Set short and long term KPIs, identify rising stars and provide coaching and support to your team, including those who need extra help.
+ Hold regular huddles, monthly one to ones and regular check-ins with the team. Cascade key business, depart...
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