Operations Team Leader

Job Overview

The Team Lead – Issue Management and Content Operations is responsible for leading a team that supports critical business operations including issue resolution, and content management. This role focuses on driving operational excellence, improving processes, and ensuring high-quality deliverables while fostering team development and engagement

Lead issue management and content operations team in US working hours (night shift).

Key Responsibilities

• Lead and manage a team responsible for issue management and content operations working in US hours.
• Troubleshooting and resolving site experience / customer experience issues received via incidents, JIRAs and emails
• Using the RCAs and CAPAs of the recent issues, establishing proactive checks to identify and remediate impacted items with similar issues
• Parti...