Operations Team Lead

Qualifications:

• Knowledge of Life insurance/Annuity /Group pension products is desired
• Proven experience as a Team Lead/Supervisor in a BPO set-up
• Demonstrated leadership ability and excellent people management skills.
• Knowledge and experience in organizational effectiveness and operations management implementing best practices.

Job Description:

• Coordination and Supervision - Coordinate, manage and monitor the workings of various teams.
• Driving team performance, KPI management, reporting, taking resource decisions, absenteeism.
• Handle day-to-day operations with a focus on performance, quality, analysis, coaching & recognition.
• Responsible for leading, motivating & retaining a team of professionals with accountability in all Service Delivery parameters.