Operations Team Lead

Operations management

• Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
• Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
• Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
• Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines
• Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients. Provide...