Operations Support Group Manager Senior Vice President

Citi is looking for a highly motivated and experienced Senior Operations Manager to lead its Servicemembers Civil Relief Act (SCRA) Operations team. This is a high-visibility, high-accountability function that directly shapes how Citi serves military customers and meets its federal regulatory obligations. In this role, you will be responsible for the comprehensive oversight of the SCRA Operations team, ensuring strict adherence to SCRA policies and regulations, driving operational efficiency, managing risk, and enhancing the technology platforms that support Citi's military servicing operations. The ideal candidate is a results-oriented leader with a strong background in operations management, team development, and a deep understanding of SCRA, with the opportunity to own a critical compliance-driven operation at one of the world's leading financial institutions.

**Responsibilities**

+ Lead and develop a team of 70+ operations professionals responsible for delivering ...