Operations Performance Director

Job Profile:

• To accomplish the Western Region operational activity, and escalate when necessary to Management.
• To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets
• To effectively manage and be overall accountable for the performance of the operations teams.
• To ensure the implementation of operational Standards & Guidelines.
• To monitor operational performance of designated Branch Operations.

General Management and Leadership

• Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.
• Effectively manage the performance of the OPS teams, coach and support the team leaders as nece...