Operations Officer - 58297

We are seeking a detail-oriented, bilingual Operations Officer III (Account Specialist) to join our Small Business Banking team in Montreal. In this role, you will report to the Manager of Deposit Compliance Remediation and play a critical part in helping small business customers update essential account information. This hybrid position balances 60% back-office administrative review with 40% outbound/inbound phone interaction, ensuring our business accounts meet critical regulatory standards while providing an exceptional customer experience.
s an Operations Officer III, you will support the Small Business Banking division’s compliance remediation initiatives. Your main objective is to identify missing or deficient customer information, connect with clients to retrieve necessary documentation, and update internal systems accordingly.

This role is highly repetitive but features diverse client cases, requiring an analytical mindset to solve unique business problems. Operati...