Operations Manager/Supervisor

Job Title

Operations Supervisor

Account

Telco / Telco Sales

Salary

Entry: 25,500

Max: 35,000

Work Location / Set up

Onsite, Makati City, Philippines (Alphaland)

Shift Schedule

GY

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers. Responsibilities include remote customer service via phone, online chat, or text, and distribution center customer service in areas such as product returns, repair, and field walk-in customer service.

Incumbents will act as liaison between customers, production, and distribution departments regarding specific customer orders and provide technical and non-technical support in a walk-in service center.

They will manage and oversee the implementation of short-term activities within the team, make...