Operations manager - us healthcare bpo (durban)

Operations Manager – US Shifts Healthcare at Huntswood 2026

Posted 01 May 2026

Type FULL TIME

Job Overview

The Operations Manager (Healthcare) will work US shifts (3pm-12am) for a client in the United States. The role starts on 21 May 2026 and is a permanent, full‑time position based in Durban, Kwa Zulu‑Natal.

About the Company

Huntswood is a South African customer‑service and BPO provider that delivers contact‑centre solutions to global clients. The company operates from several sites, including an office in Durban.

Key Responsibilities People management – lead Team Leaders, run daily huddles, manage leave and disciplinary matters. Team/Leader development – coaching, mentoring, performance reviews and talent nurturing. Operational management – set objectives, monitor KPIs, control expenses and ensure compliance. Client relationship support – work with the Client Director, attend WBR/MBR/QBR meetings and handle escalations. Reporting – collaborate wi...