Operations Manager, Pacific

As a member of the Pacific Business Operations team within WTW’s global Enterprise Delivery Organisation (WE DO), the role works in partnership with the Risk and Broking segment, across regional and international geographies and functions, providing operational expertise to drive efficiencies and improve outcomes for colleagues and clients.

The primary purpose of the role is to support efficient / effective client delivery, achieve business-specific objectives and deliver on our common transformation agenda. This includes a broad range of activities spanning implementation of the operations strategy, projects, change and continuous improvement, operational risk management, and engagement with other corporate functions and day-to-day client service delivery with our Global Service Delivery centres.

The Pacific Operations team, has a regional focus on the Risk and Broking segment across Australia and New Zealand with an operating model that emphasises: