Vacancy Description
Our Group Operations Division is looking for an Operations Manager for the Customer Support Team, which is known as One Team!
(This role is planned to be based in Gardens, Cape Town (South Africa))
About the Role
The Operations Manager is responsible for driving operational excellence, maximizing efficiency, and leading a high-performing team of Team Leaders and Customer Support Agents. This role ensures the consistent delivery of service level agreements (SLAs), key performance indicators (KPIs), and strict compliance with company policies, quality standards, and attendance governance. The ideal candi...
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