Operations Manager

Job Summary:

Responsible for creating, structuring, and managing call center partnerships within iQor. This position is an opportunity to work in a highly collaborative environment with professionals from different backgrounds focused on creating a new business model. This venture is unusual in the industry, and so the person will need to be energetic, creative and entrepreneurial, and a good communicator and collaborator.

Responsibilities:

• Leads iQor search to select new call center partners when necessary
• Negotiates pricing with call centers.
• Continually investigates creative methods to reduce costs.
• Manages information flow to and from the call center.
• Decides on most important KPIs and metrics to track call center on.
• Monitors call center performance.
• Communicates with and presents to large and small groups working on this venture.
• Works collaboratively with othe...