Operations Manager - Music Content Quality and Site Leadership

Manager I, Amazon Music, Digi-Flex Description As part of the Digi-Flex organization supporting Amazon Music operations, the individual will manage a team of ~15 to 18 associates focused on Amazon Music content quality tasks. The role also includes Site Leader responsibilities with dotted-line reporting of an additional 10 team members. The successful candidate will be responsible for driving all operational aspects and functions at the site. Key job responsibilities • Establish and drive program-specific goals related to SLA, quality standards, coverage, and productivity metrics. • Collaborate with stakeholders to gather requirements and ensure business processes are well-documented and continuously updated. • Partner with product and technical teams to enhance tools and processes, while driving continuous improvements to meet operational targets and OPEX goals. • Define, measure, and present key operating metrics to senior management and Stakeholders. • Identify customer-impacting is...