Operations Manager – Infrastructure

Job Title: Operations Manager – Infrastructure

Location: Selangor, Malaysia

Key Responsibilities

• Oversee day-to-day infrastructure operations ensuring high availability and performance.
• Ensure adherence to SLAs, KPIs, and compliance standards.
• Lead and drive P1/P2 incident calls with cross-functional teams.
• Ensure timely resolution and communication to stakeholders.
• Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
• Act as the primary point of contact for customer escalations.
• Build strong relationships with clients and internal stakeholders.
• Ensure customer satisfaction through proactive communication and service excellence.
• Manage and mentor remote and distributed teams across geographies.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Work closely with se...