Operations Manager | Imus Cavite

Operations Manager

As an Operations Manager at TaskUs, you lead your department, helping teammates and team leaders reach their full potential and consistently meet KPIs to deliver outstanding customer experience.

Key responsibilities include:

• Devise effective plans to help each Teammate and Team Leader reach targets.
• Identify strengths and weaknesses, guiding development accordingly.
• Assign tasks that capitalize strengths while addressing gaps.
• Build trust through regular one‑on‑one sessions and constructive feedback.
• Improve or eliminate daily processes to support these duties.

Requirements

• At least 3 years of experience in customer‑experience operations and management.
• Strong leadership and team‑management skills.
• Track record of meeting and delivering targets.
• Excellent verbal and written communication.
• Ability to multitask and thrive...