Operations Manager (Hearings)

Role Purpose
The General Optical Council (GOC) is the statutory regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians. We are on a journey to become a world-class regulator and are seeking an Operations Manager (Hearings) to play a key role in delivering high-quality, efficient, and fair hearings. This role is responsible for leading hearings operations, ensuring cases are managed effectively and in line with statutory requirements, while fostering continuous improvement, strong team performance, and excellent stakeholder experience.

Key Accountabilities
• Hearings are delivered within agreed KPIs, timelines, and quality standards, with robust governance and minimal disruption or delay
• High levels of stakeholder satisfaction, evidenced through effective communication, professionalism, and positive feedback from panel members, registrants, and representat...