Operations Manager

About the Role:

Our client a leading Broker based in the DIFC, Dubai is seeking an Operations Manager who will lead and optimise operational delivery across Submissions, Endorsements, Claims and Quality Assurance. The role is responsible for ensuring efficient processing, strong data integrity, regulatory compliance and consistently high service standards across the business.

Working closely with underwriting, broking, finance, compliance and client-facing teams, the Operations Manager will strengthen operational governance, improve turnaround times and develop scalable processes that support continued business growth.

Responsibilities:

Operational Leadership and Team Management

• Lead, manage and develop the Submissions, Endorsements, Claims and Quality Assurance teams, ensuring clear accountability and performance expectations.
• Establish operational objectives, KPIs and service-level standards ali...