Operations Manager

a) Driver Operations & Coordination

• Oversee the full driver lifecycle: recruitment onboarding documentation (licensing insurance background checks) activation and offboarding.
• Design and implement driver engagement and retention programs (incentive schemes rewards feedback loops).
• Coordinate with drivers for scheduling shifts and capacity planning based on demand patterns.
• Serve as the escalation point for driver-related issues complaints or disputes; mediate and resolve problems in a timely manner.
• Work closely with driver‑partner support / customer service teams to ensure seamless experience for drivers.

b) Marketplace Management

• Monitor real‑time supply‑demand metrics on the platform (rides driver availability wait times) and take corrective / optimization actions.
• Collaborate with analytics / product teams to propose test and scale operational strategies (dynamic pricing promotio...