Vacancy Description
**Description:**
**Operations Manager- Care & BPO ASPAC**
Location open to: Singapore and Bangkok, Thailand
We're looking for an **Operations Manager, Care & BPO Support** who will lead our Care team and support Hyatt's Business Process Outsourcing (BPO) operations across ASPAC. This role will be responsible for developing and leading a team of Care colleagues, managing guest escalations, driving exceptional service recovery, and ensuring efficient operational processes across our BPO partners.
Working closely with Hyatt leaders and BPO operational teams, this position will foster strong partnerships that drive performance, quality, and operational excellence. The ideal candidate will bring guest services leadership experience, exposure to BPO operations, and a passion for delivering outstanding guest experiences while supporting recruiting, onboarding, learning, and quality initiatives across both Hyatt and vendor teams.
**What you'll do:**...
**Operations Manager- Care & BPO ASPAC**
Location open to: Singapore and Bangkok, Thailand
We're looking for an **Operations Manager, Care & BPO Support** who will lead our Care team and support Hyatt's Business Process Outsourcing (BPO) operations across ASPAC. This role will be responsible for developing and leading a team of Care colleagues, managing guest escalations, driving exceptional service recovery, and ensuring efficient operational processes across our BPO partners.
Working closely with Hyatt leaders and BPO operational teams, this position will foster strong partnerships that drive performance, quality, and operational excellence. The ideal candidate will bring guest services leadership experience, exposure to BPO operations, and a passion for delivering outstanding guest experiences while supporting recruiting, onboarding, learning, and quality initiatives across both Hyatt and vendor teams.
**What you'll do:**...
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