Vacancy Description
Operations Manager
Laguna Site
Key Responsibilities
- Operational Efficiency & Account Health
- Drive fiscal responsibility across a 160–180 headcount floor by managing productive hours, minimizing unnecessary overtime, and optimizing non-billable support structures.
- Maximize seat utilization and control real-time shrinkage (absenteeism, attrition) to ensure lean, efficient, and cost-effective delivery.
- Align frontline performance with account health metrics to sustain program success.
- Operational Execution & Process Governance
- Map workflows, identify bottlenecks, and execute corrective actions to optimize transaction pipelines.
- Author, implement, and enforce SOPs for consistent quality and accuracy.
- Establish robust reporting frameworks to track KPIs, throughput, and capacity utilization.
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