Operations Manager: Build Systems & Elevate Guest Experience

OTTOTREE HOTELS & RESORTS SDN BHD is seeking an Operations Manager to drive operational excellence across a hotel. You will design and implement SOPs, manage performance dashboards, and ensure a consistently high guest experience with brand standards across all touchpoints.

The role focuses on building systems, reporting, and a progression pathway into senior operations leadership as the business grows, with exposure to senior leadership and direct impact on guest satisfaction.