Operations Manager

Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager champions visionary and hands-on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end-to-end operations while seamlessly aligning people strategies with client goals.

Key Responsibilities:

• Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations, inspiring excellence at every level.
• Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
• Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
• Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
• Partner closely with senior stakeholders in Recruitment,...