Operations Lead, Asset Coordinator

Job Purpose / Mission / Summary

The Operations Lead (OL) is an integrated management and process+systems expert responsible for a wide range of activities to support the business. They are the first–level points of contact for the team, geography, and stakeholder assignments, delivering escalation resolution.

They support day‑to‑day operations, including team performance and quality management objectives, and serve as the definitive source of knowledge for the geography, enhancing organizational efficiency and ensuring that defined requirements are met.

The role is accountable as the subject matter expert to the L1/L2 Specialists and the assigned team or process; it serves as a technical consultant, coach, and trainer, supports initiatives of the Process Analyst on process governance and continuous improvements, and acts as backup or overflow support for the assigned function. The person is also responsible for operational supervisory transactions relate...