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Operations Implementation Analyst

Zurich Insurance Company

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full-time June 07, 2026
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Vacancy Description

Purpose

Undermoderatesupervision,thisrolehasresponsibilityfortheadministrationofcontracts withoutsidevendorsinlinewiththefunctionsmanagementstrategy.Reviewingvendor performanceincludingservicelevelsanddataanalysisfortrendsandopportunitiesfor improvements.Actsasapointofcontactforresolutionofoperationalandtechnicalissues associatedwithvendors.Monitorstheday-to-dayrelationshipwithvendors.Supportsthe overalloperationsimplementationfunctionwhichincludesexecutionofday-to-day operationsinselectedpolicyrelatedprocessesanddeliveringchangeinitiativesforthe functionororganization.Rolewillhaveresponsibilitiesinoperations,data analysis/analyticsandbusinessanalystareaswhichincludeuserstoriesdevelopment and testing.

KeyResponsibilities


OperationsVendorManagement

  • Maintaineffectivevendorrelationshipsandmonitorperformanceagainstagreed KPIs and service levels.

  • Manageday-to-dayoperationalmattersandescalationsforoutsourcedservices such as r...
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