Operations Executive

Responsibilities:
1. Programme Administration
. Provide end-to-end training administration support to assigned course programs ensuring all scheduled training sessions are smoothly executed
. Prepare materials for classes at least a week in advance
. Checking and retrieving training documents to be uploaded for trainers and participants
. Sending emails to both trainers and participants via zooms links, google form links with passwords etc
. Attend to all post-course-related activities to ensure customer satisfaction, such as attendance requests and certificate issuance
2. Funding and Process Management
. Provide support on data and statistical reporting required by management and funding agencies
. Provide support in all quality and process improvement initiatives for operational efficiency and effectiveness
3. Documentation
. Interact with Finance and other business units to ensure timely invoicing
. Perform other administrative duties when require...