Operations Executive

We are looking for a detail-oriented and proactive Operations Executive to join our team. The candidate will be responsible for monitoring transactions, handling client queries, coordinating with internal teams, and ensuring smooth transaction processing and client support.

• Monitor, verify, and approve transactions as per company process and compliance requirements.
• Handle client queries related to transaction status, delays, failed payments, and beneficiary fund receipt issues.
• Coordinate with internal teams and banking partners for transaction investigations and resolutions.
• Respond to clients professionally through email and other communication channels.
• Send regular transaction status updates and follow-up emails to clients.
• Maintain and update Excel/MIS sheets for all client queries, complaints, transactions issues, and resolutions.
• Ensure all client is...