Operations Engineer (KZN: Durban/Umhlanga)

Operations Engineer (KZN: Durban/Umhlanga)

March 16, 2026

Objectives

• Provide support for maintenance, support and development of secure, reliable, and efficient network, security and voice infrastructure that provides platform for Borwood services.
• Provide operational support for Borwood customers, resolving incidents, managing service requests and actively monitoring infrastructure services (ticket management).

1. Key Responsibilities:

Infrastructure Support

• Using appropriate tools, resources, and processes to troubleshoot and manage IT problems and incidents
• Work with customers and Borwood staff for problem resolution
• Engage with vendors as necessary to resolve network, security, system and voice faults and performance issues
• Participate in 7-day support schedules and shift rotas.
• Be a single point of contact (SPOC) for incident and service r...