Operations & Customer Support Executive

We are looking for a full‑time E‑commerce Operations & Customer Support Executive to manage all customer queries, daily order dispatch, and Amazon logistics. This person will ensure that every Mindbrush customer gets a smooth, on‑time and warm experience, from first question to final delivery.

Customer Support (WhatsApp / Email / Instagram / Amazon)

• Respond to all customer queries (order status, product questions, issues) with a friendly and solution‑oriented tone.
• Handle Amazon customer messages and reviews: respond professionally, resolve problems, and escalate serious issues.
• Track common questions and share insights to improve FAQs, website copy, and product listings.

Order Processing & Daily Shipping

• Download and process daily orders from Shopify and Amazon.
• Create invoices, shipping labels and packing slips and coordinate with packing staff (or ...