Operations Coordinator

Key Responsibilities:
- Distribute itineraries to all Sightseeing coach companies across products.
- Track all coach company certificates of insurance, Safer Web and SMS reports for all of Domestic Coaching (Sightseeing and OTR).
- Assist Director of Domestic Coaching and Sightseeing Manager in communicating with coach companies (equipment and driver updates, etc.).
- Gather and distribute Sightseeing driver names and cell numbers during peak season.
- Book Luggage Transfers.
- Process Driver Bonuses.
- Serve as a resource for staff members.
- Assist with quality control system.
- Assist with development of cost-effective improvements to quality.
- Assist with educating drivers regarding WorldStrides operations.
- Facilitate communication between Sightseeing Department and Account Managers and ASRs.
- Represent the department in the absence of the Sightseeing Manager and/or Director of Domestic Coaching.
- Continually seek out ways to improve inte...