Operations Compliance Officer

6-Month Fixed-Term Contract Key Responsibilities Support the administration of the complaints management process, including the logging, monitoring, investigation, and resolution of complaints in accordance with regulatory requirements and the Consumer Protection Code. Assist with Anti-Money Laundering (AML) activities, including Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews, with a particular focus on higher-risk client relationships. Conduct due diligence assessments and periodic reviews of outsourced service providers. Coordinate compliance and regulatory training activities, including scheduling and monitoring completion rates. Assist in the preparation, review, and submission of regulatory returns and information requests to the Central Bank of Ireland (CBI). Maintain accurate records and supporting documentation for regulatory filings and compliance activities. Update and maintain governance documentation, including Committee Terms of Reference and employe...