Operations Center Technician

Summary At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations. Responsibilities Conducts complicated searches on multiple databases and systems to locate data and analyze information. Determines the significance, validity, and reliability of data and produces written reports for use within the FBI. Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public. Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly. Maintains constant communication with t...