Operations and Facilities Specialist

Job Summary

We are seeking a highly organized and detail‑oriented individual to join Stella Stays as Operations Specialist. The ideal candidate will possess excellent management and coordination skills ensuring smooth day‑to‑day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities

• Conduct check‑in/out inspections to ensure property readiness and guest satisfaction.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on‑ground guest requests ensuring their needs are met.
• Handle add‑on service requests and coordinate with relevant service providers.
• Greet visitors, clients and partners providing a professional and welcoming atmosphere.
• Assist with ad...