Operations Analyst, Reservation Product Operations

Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Reservation Product Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests.

We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key job responsibilities
- Proces...