Operations Analyst for Microsoft Copilot

Enhance service delivery at McKesson as an Operations Analyst focusing on Microsoft Copilot. Drive operational success through user support and system performance optimization.
In this role, you will ensure reliable service and support for Microsoft 365 Copilot, providing critical L1/L2 assistance and managing service health. Engaging in training sessions and creating helpful content will empower users and improve overall efficiency for diverse business functions across the enterprise.
Key Responsibilities:
• Provide L1/L2 support for Copilot-related issues
• Manage and resolve support ticket queues promptly
• Monitor service health across Microsoft 365 platforms
• Conduct user assistance workshops and training sessions
• Develop knowledge-base content and troubleshooting guides
Requirements:
• Bachelor’s degree in computer science or related field
• 4+ years of experience in IT operations or support
• Solid L1/L2 support and troubleshooting skills
•...