Operations Agent SpS-Senior

<p>Responsible for end-to-end management of premium RMA and Next Business Day delivery operations across a national network of Forward Stocking Locations (FSLs), ensuring on-time delivery performance, proactive customer engagement, operational issue resolution, and compliance with customer KPIs. The role also oversees FSL order processing, inbound stock receiving, inventory accuracy, quality control, operational handovers, after-hours team training, and billing accuracy to maintain high service standards and efficient logistics operations</p><p><br></p><p><strong>Customer Premium RMA – End‑to‑End Accountability</strong></p><ul><li>Full ownership of all premium RMA cases dispatched from 45 Forward Stocking Locations nationwide, ensuring flawless execution across delivery pre‑arrangements, system shipping, onboarding, and POD closure.</li><li>Drive proactive customer engagement to eliminate delivery barriers, m...