Operations Admin Agent

About You

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self‑starter, and enjoy wearing multiple hats in a fast‑growing fintech environment.

Responsibilities

• Post Management: Efficiently manage incoming and outgoing post, ensuring all correspondence is processed in a timely manner.
• Bank & DCA Reconciliation: Apply and reconcile bank payments and Debt Collection Agency (DCA) payments.
• Customer Email Correspondence: Provide exceptional customer service through prompt and professional responses to customer emails, addressing queries and concerns effectively.
• Managing DMC Portals: Support the management of the DMC (Debt Management Company) portals, ensuring data is up to date and processes are followed accurately.
• Settlement Calculations: Calculate settlement figures and ensure accuracy in financial reporting.
• Process Improvements: Ide...