Operational Excellence Manager

The Operational Excellence Manager will lead efforts to identify inefficiencies in business operations and implement cost optimization strategies across the Business Units. This role will analyse processes, benchmark performance, and deploy methodologies like Six Sigma to drive efficiency gains and cost savings, targeting 5–10% cost reductions annually, enhancing the group’s agility and profitability.

Key Accountabilities

Inefficiency Identification & Analysis (30%)

• Operational Diagnostics: Conduct detailed assessments of BU operations (sales, service, parts, real‑estate, hospitality, oil & gas etc.) to identify inefficiencies, such as redundant processes or high costs.
• Performance Benchmarking: Collaborate with the insights team to benchmark operational metrics (e.g., cost‑to‑revenue ratios, labour productivity) vs best in the industry, identifying gaps.
• Root Cause Analysis: Use tools like fishbone dia...