Vacancy Description
**Job Family Group:**
Sales Group
**Job Description:**
**Job Purpose**
As part of the M&C Sales Operations team, this role is responsible for supporting the delivery of a simple, consistent customer experience positively impacting customer retention and income generation. The Operational Excellence Lead will ensure that operational processes are fit for purpose, applied consistently, well documented, and managed. Processes should adhere to bp’s legal and financial requirements; minimize risk for bp. The role is customer centric and ensures customers are our focal point. This role will contribute to defining, implementing, and continually improving our operational processes, programs, and support tools.
**Key Accountabilities**
+ Support integrated solutions across cross functional teams to drive continuous improvement and deliver operational excellence in getting customer basics right to provide our customers a seamless experience.<...
Sales Group
**Job Description:**
**Job Purpose**
As part of the M&C Sales Operations team, this role is responsible for supporting the delivery of a simple, consistent customer experience positively impacting customer retention and income generation. The Operational Excellence Lead will ensure that operational processes are fit for purpose, applied consistently, well documented, and managed. Processes should adhere to bp’s legal and financial requirements; minimize risk for bp. The role is customer centric and ensures customers are our focal point. This role will contribute to defining, implementing, and continually improving our operational processes, programs, and support tools.
**Key Accountabilities**
+ Support integrated solutions across cross functional teams to drive continuous improvement and deliver operational excellence in getting customer basics right to provide our customers a seamless experience.<...
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