Ooh-Continuous Improvement Specialist (Madrid)

Mission
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Identify, design, and implement process improvements in our Out-of-Home (PUDO / Locker parcel operations) across Spain and Portugal — ensuring efficiency, quality, and sustainability in the parcel delivery operational process.
What You’ll Do
Lead end-to-end Out-Of-Home Continuous Improvement projects: map workflows, find root causes, operational gaps and process inefficiencies, test solutions, and standardize wins.
Own measurable outcomes. Keep track of initiative, test solutions.
Partner externally and internally with Ops, Product, and Data teams to turn insights into action, driving proposals into reality.
Build internal department tools: SOPs, checklists, dashboards (Excel/Power BI), and train frontline teams.
Support strongly new initiatives (New services rollout, OOH scale-up) by embedding Continuous Improvement before and during exe...