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Onsite IT Technician

Stefanini

Lyon, Auvergne-Rhône-Alpes, France Full-time July 09, 2026
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Vacancy Description

Job Details

Onsite IT Technician
Job Description

Our company is developing and you can expand your career along with it. You will act as the On-Site Support Technician and you will be responsible for resolving end-user issues locally and acting as the on-site representative for remote IT colleagues.

The primary tasks of the OSS Technician will include : managing issues that cannot be resolved remotely and overseeing the IT inventory. The OSS will serve as a Level 2 Support Specialist. Candidates for this role should have advanced IT support knowledge and experience with specialized tools.

Key Responsibilities

  • Create ServiceNow tickets on behalf of users, if they have not already done so;
  • Ensure users comply with the company's IT standards and policies;
  • Resolve tickets within the timelines defined by SLAs;
  • Read and understand technical documentation in English (e.g. work instructi...
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