Online Chat Support Agent

Remote Recruitment is hiring a Online Chat Support Agent for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

• Handle multiple concurrent live chat conversations professionally
• Resolve customer queries, complaints and technical issues efficiently
• Escalate complex or unresolved issues to the appropriate teams
• Log all customer interactions accurately in CRM or helpdesk system
• Consistently achieve response time, resolution rate and CSAT targets
• Contribute to knowledge base documentation and internal resources

Requirements

• 1+ year of live chat, customer service or support experience
• Fast, accurate typing skills of at least 50 words per minute
• Excellent written English with ...